General Terms and Conditions
1. Price lists
All prices shown in the list of our products are inclusive of taxes. In the final purchase summary the final price of the purchase is shown, indicating the amount corresponding to the taxes applied.
The VAT that will be charged is the one corresponding to the country where the order is received according to European regulations.
The prices shown on www.repuestoscalefaccion.com may be revised and modified if conditions so require at any time.
Prices are valid except for typographical errors. Repuestos Calefacción reserves the right to cancel the order and refund the amount paid by the customer.
2. Payment methods
A) Bank transfer
If you select bank transfer as payment method, you will receive together with the confirmation of your order an e-mail where you will receive the account number to make the bank transfer in the name of Repuestos Calefacción.
It is very important that you indicate in the subject "order nº xxxx", as well as your name and surname, and make the transfer within 5 days from the day you placed the order in order to validate it.
The order will not be considered effective until we have bank confirmation of the transfer. In any case, in order to process the shipment in a more agile way and to check the information provided by our bank more quickly, we recommend that you send us the proof of the transfer by e-mail to info@repuestoscalefaccion.com.
Do not forget that you must make the payment in EURO and that all possible exchange and bank commissions are your responsibility when you choose this payment system.
In the case of payment by bank transfer, the goods will not be dispatched until we receive proof that the transaction has been completed.
B) Payment in cash.
The customer pays the invoice in shop without any surcharge.
C) By credit card
With your visa, mastercard or other cards.
D) Bizum
3. Shipping costs and methods.
The shipping costs are those described in the order before its acceptance.
www.repuestoscalefaccion.com reserves the right to vary the type of shipment and the company by which it is carried out, independently of what is set out in these pages and provided that it does not involve a manifest prejudice to the customer.
Delivery times will vary according to the PRODUCTS, although they are normally dispatched the same day if the order is placed before 17:00 and the customer will receive it within 24/48 hours on the mainland and 48/72 hours on the islands. On Fridays orders are shipped at 13:00.
It will depend if the product is in stock. If you want to know the delivery times of your product with more accuracy, please contact us. 91 375 16 19 or info@repuestoscalefaccion.com
In all cases, delivery times will begin to count from the day after we receive in our bank account the transfer / deposit corresponding to the payment of your order and you receive in your email the order confirmation.
All delivery times are indicated in working days, i.e. from Monday to Friday and excluding public holidays.
In case of non-compliance with the specified delivery date, the buyer may choose to cancel the order and receive the amount paid. Non-delivery shall not be considered as such if the transport agency has not been able to locate the buyer using the data provided by the latter.
Products with the FREE SHIPPING icon are for deliveries to the Iberian Peninsula.
Deliveries of bulky items will be made by lorry.
4. Warranty
The legal framework of the guarantee (Law 23/2003, of 10 July, on guarantees in the Sale of Consumer Goods) aims to provide the Customer with different options for claiming compensation when the purchased good does not conform to the contract, giving him the option of demanding the repair or replacement of the good, unless this is impossible or disproportionate. When repair or replacement is not possible or is unsuccessful, the consumer may demand a price reduction or termination of the contract.
All electrical and electronic components, such as electronic modules, programmers, etc., are excluded from the guarantee.
Defects or damage due to incorrect use or handling of the material or wear and tear caused by normal use are not included in the guarantees.
All products purchased at www.repuestoscalefaccion.com are covered by the manufacturer's or importer's guarantee, which will determine the conditions and duration of said guarantee.
The warranty will be effective from the time of receipt of the goods or the withdrawal of our physical shop by the buyer, to make use of the warranty is necessary to keep the purchase invoice and warranty document if any.
The warranty does not cover deterioration caused by improper handling or installation of the product.
From the moment the warranty becomes effective, if it is necessary to make use of the warranty, the customer must go to the technical service of the manufacturer or importer of the product, as it is they who must determine whether the defect is a manufacturing defect or a defect unrelated to the manufacture, caused by misuse or improper installation.
To make use of the warranty, if the customer needs the address of the technical service nearest to your home, you can contact us, for this you can call the customer service phone 91 375 16 19, send an email to info@repuestoscalefaccion.com
The customer assumes the costs of shipping, both to the technical service and to our physical shop for subsequent shipment to the technical service. If, on the other hand, the fault is covered by the warranty, www.repuestoscalefaccion.com will return the product and assume the shipping costs from our physical shop to the customer's home as long as the shipment is to the Peninsula and Balearic Islands.
If there is an area technical service, the customer must always go to the technical service in their area.
If there is no technical service area the customer must send the product to Repuestos Calefacción.
The decrease in the functionality of the articles, due to the limitations of their conception, are also excluded from the coverage of the guarantee. As well as installation by unqualified personnel (professionals).
In order to process the warranty it is necessary to send only the faulty product, without accessories, as we cannot take responsibility for such accessories or other products or accessories other than the faulty product.
All of the above is valid only for products purchased at www.repuestoscalefaccion.com.
5. Return and exchange of products
To exchange a product purchased on www.repuestoscalefaccion.com.com it is necessary to present it within 7 working days from the date of purchase.
In order to exchange the product, it is necessary that the product is not unsealed, that the original packaging, accessories and instruction books, if any, are in perfect condition, and that no product will be exchanged if it does not comply with the above requirements.
We will not accept exchanges or returns of products that have been tested or manipulated, contain marks of use or manipulation, are damaged, beaten or electrical material.
In all product exchanges, the customer assumes the shipping and handling costs of the product. The company can provide the transport rates of the companies it works with (Correos Express, Fedex, UPS, TNT ....) if the customer requests it or the customer can use his own means.
These costs are only valid for orders made through our online shop or telephone orders, for purchases made in our physical shop there is no surcharge.
To make the exchange it is necessary to keep the original invoice and send it together with the product to be exchanged.
The product to be exchanged must be sent to Repuestos Calefacción in perfect packaging conditions, once we receive the product we will examine it to check its condition before making the exchange.
The buyer must examine the merchandise in the 48 hours following the delivery and to inform in writing via mail of the vices of defect or lack of quantity to " info@repuestoscalefaccion.com" to be able to claim an order.
We do not accept returns due to a faulty determination of a fault by the customer or a third party.
Furthermore, we would like to point out that in accordance with § 357 Section 7 No. 1 BGB (German Civil Code) we are liable for loss of value due to handling of the goods which is not necessary to check the condition, characteristics and functioning of the goods. In case law it has been decided that the assembly of parts is also considered as "not necessary".
The right of withdrawal has a period of 14 days as it is an internet sale, the exercise of this right is conditional on the articles on which it is exercised and their packaging being in perfect condition and that their return is accompanied by documents accrediting the transaction, or a copy. The purchaser must bear the cost of returning the goods and send them duly protected for transport. The customer will be responsible for any damage that the product may suffer during transport to our facilities.
The address of reception of material will be C/Rejas nº 9 nave 11 C, 28022 (Madrid)
6. Photos
The photographs of the products are indicative, the content may vary from these within reason.
7. Shipments outside Spain
Deliveries will only be made to areas of continental Europe, in no case will be made to overseas territories.
8. Intellectual Property Rights
The rights on www.repuestoscalefaccion.com are property of Click Repair SL being forbidden the total or partial copy of any part of the web page as well as its source code, design, etc.
For any doubt or clarification of any of the previous points the client can contact us through our customer service telephone number: 91 887 01 54.
By formalising a purchase, the customer accepts the conditions described above and waives their own jurisdiction, expressly submitting themselves to the courts of Madrid.
9 European regulations Dispute resolution
The EU Regulation No. 524/2013 on the settlement of consumer disputes online comes into force on
09.01.2016.
The Regulation, known as ODR (Online Dispute Resolution), aims to establish an independent, impartial, transparent and transparent
independent, impartial, transparent, efficient, effective,
and fair judicial procedure for resolving disputes arising from the international online sale of goods and services
international online sale of goods and services between EU countries.
This objective should be achieved through the establishment of a
ODR platform (the Online Dispute Resolution platform) in the EU
and rules for cooperation with national bodies in charge of alternative dispute resolution.
alternative dispute resolution.
http://ec.europa.eu/consumers/odr/
http://eur-lex.europa.eu/legal-content/ES/TXT/PDF/?uri=CELEX:32013R0524
10 Data protection
In order to be able to place an order, Repuestos Calefacción requires the data to be able to issue an invoice and to be able to send it to the addressee at the requested address. We will also send you order status, registration confirmation, order confirmation and dispatch confirmation e-mails.
We do not sell the data to third parties or send advertising unless the customer has authorised us to do so by ticking the box provided for this purpose on the form.
In any case, if the customer wants us to delete your information you can let us know via mail to info@repuestoscalefacción.com
The data you provide in this form will be stored in a database on our server, which is also subject to the RGPD. You have the right, among others, to access, rectify, limit and delete your data.
You can read more about our privacy protection policy at the following link https://repuestoscalefaccion.com/es/content/24-politica-de-privacidad
11 Product enquiries on the website
When a client sends a public question about a product by means of the form "send query", Repuestos Calefacción reserves the right to edit it to correct spelling or syntax mistakes for a better understanding of future readers of the same or to change offensive or provocative expressions.
Questions whose sole purpose is to misunderstand or provoke without contributing anything of interest about the product in question will not be accepted and will be deleted from the system.